Manager Training · 6-Month Program
Your Salon Is Only as Strong as the Person Leading Your Team.
Most small salon businesses have the talent. What they're missing is a trusted, trained manager with the business readiness to turn that talent into consistent, measurable performance.
THE RESEARCH IS CLEAR
The Risk of an Untrained Manager Is Not a People Problem. It's a Revenue Problem.
#1
Pain point salon & spa owners report to Qnity — every single year
Qnity Research · 2026
5X
More likely employees are to leave when they have a poor manager
Gallup · 2026
71%
Of all employee engagement variation is driven directly by the manager
Gallup
82%
Of new managers have received no formal training before stepping into the role
Stribe
"The salons that will excel are those with trained, supported managers who know how to think, execute, coach, and drive results — every single day." - Candice Gliatto, Salon Owner & Qnity Director of Education and Coaching
Real Leadership. Real Results
"The Qnity Manager Training has elevated the way I think about what being a leader means... helping me grow into a stronger, more intentional leader creating the kind of culture and accountability that assists my team and business to thrive.
I've learned big ideas are a lot easier to bring to reality when broken down into visual, verbal, repeatable systems that our team can relate to.
Instead of simply 'talking' more, I'm learning to communicate in ways that are so much more effective.
Jennifer Akers, General Manager, Hollywood Hair Salons
“Engaged team members lead to greater profitability and less turnover."
"My goal is to continue moving from simply managing tasks to creating an environment where the team feels recognized, engaged, challenged and empowered."
Emily Gobble, Manager, Hollywood Hair Salons
“When I joined the leadership team at Hollywood Hair, I didn’t have any formal leadership skills or experience. What I did have was a love for numbers, a deep understanding of our salon, and two and a half years of being part of the team.
Qnity has given me the tools and confidence I need to become a stronger leader and move closer to my professional goals. The classes I have taken have been focused on making my everyday responsibilities more manageable and helping me become more intentional with my time and energy.
Bethany Hoyt, Sales Team Lead Hollywood Hair Shiloh
INVESTMENT, AGENDA, & WHAT’S INCLUDED
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Qnity Success Principles and Management Foundations:
Master our core principles and learn how to apply them to your daily workflow to become the most effective manager possible.
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From Knowing to Doing:
We get it—life on the floor is chaotic. Learn how to filter the noise, focus on what matters most, and execute your plan using Qnity’s focusing system and specialized execution tools.
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Communication in the ‘Age of Too’:
In a world of too much noise and too many distractions, capturing your team’s attention is a superpower. Learn proven techniques to grab attention and ensure information actually sticks.
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Building Culture and Morale:
Implement Qnity’s ACCE engagement system to build deep trust, seamless teamwork, and a thriving salon or spa culture.
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Coaching to Create Change and Talking Numbers with Creatives:
Your team craves mentorship, but coaching and numbers can feel heavy. Learn a proven approach that gets people out of their own way, creates natural accountability, and drives performance.
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Navigating Hard Conversations:
Whether it’s a team member or a client, learn a framework to resolve challenges without the drama. Approach the "hard stuff" with poise and confidence—not anxiety.
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Profit Perspective:
Understand the reality of salon profitability. We demystify why profit matters and share the daily best practices you can use to support the financial health of your business.
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Closing Session:
Reflect on your leadership development and create a strategy to maintain momentum quarter in, quarter out.
Manager Training 6-Month Program
per person
$5,000
$7,000
Each seat includes one dedicated attendee across all 8 live sessions. Bringing a second team member? They'll need their own seat.
This helps us to keep the group small enough for real coaching.
INVESTMENT
6 - MONTH CURRICULUM
Six Areas That Move the Business
01
Growth
Drive revenue, improve retention, and coach teams to measurable, repeatable results.
02
Execution
Build operational consistency through communication rhythms, clear structure, and accountability systems.
03
Profitability
Develop financial confidence across labor, retail, productivity, and expense awareness.
04
Navigating Hard Conversations
Whether it’s a team member or a client, learn a framework to resolve challenges without the drama. Approach the "hard stuff" with poise and confidence—not anxiety.
05
Coaching to Create Change
Learn a proven approach that gets people out of their own way, creates natural accountability, and drives performance.
06
Building Culture & Morale
Implement Qnity’s ACCE engagement system to build deep trust, seamless teamwork, and a thriving salon or spa culture.
"I came into this training with over 15 years of experience in every area of the salon industry and I am leaving it with something even more valuable: a stronger understanding of how to lead my team... based on culture, consistency and focus on what makes us all as successful as possible."— Jennifer Akers, General Manager, Hollywood Hair Salons
This Is Just Not a Leadership Course.
This Is Business Readiness.
Most training programs teach soft skills. This program teaches your manager how to run a business — financial confidence, operational structure, team accountability, and the communication tools to hold it all together.
For salon and spa owners who are serious about growth, profitability, and building a business that doesn't depend entirely on them, this is the program that makes it possible. A capable, trained manager is the foundation your salon's future is built on.
LED BY
Candice Gliatto
Salon Owner & Qnity Director of Education and Coaching
Candice brings the rare combination of real-world salon ownership and deep expertise in business education. She has worked alongside hundreds of salon and spa businesses to build the systems, culture, and leadership structure that drive sustainable performance.
WHAT’S INCLUDED
Everything Your Manager Needs to Lead With Confidence
8 live 90-minute training sessions
Operations, finance, culture & communication focus throughout
Peer collaboration & manager community support
Qnity Success Principles & Management Foundations
Practical tools & frameworks for immediate use in your business
Structure to build a stronger, self-sufficient team
Frequently Asked Questions
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Yes. This program works for whoever is leading day-to-day operations whether that is the owner, manager, or another key leader. You choose who's the best fit for your business.
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No. Each seat is tied to one individual for all 8 sessions. Consistency is what makes the peer coaching and accountability work for your attendee and for the rest of the group.
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They'll get access to the recording. The seat still belongs to them for the remainder of the program although it isn't transferable to someone else for a single session or the rest of the cohort.
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Each attendee needs their own seat. With only 20 available, we recommend reserving early if more than one person from your team should be in the room.
Not Sure If This Is the Right Fit?
Request a quick call with our team. We'll walk you through the program and help you decide if it's right for your business.