How to Develop a Customized and Engaging One-on-One Process to Lead Your Team to Success

Unlocking Leadership Potential in the Salon and Spa Industry

Blog > How to Develop a Customized and Engaging One-on-One Process to Lead Your Team to Success

What does it truly mean to be a leader?

In a recent Qnity webinar, Candice Gliatto, alongside Jodi Ohama and Molly Rios from Gadabout, delved into the essence of leadership in the salon and spa industry. Leadership goes beyond mere authority; it embodies the capacity to guide, inspire, and influence individuals or groups toward a common goal. Here are our key takeaways.

TRACK RESULTS TO GET RESULTS

ONE-ON-ONES REQUIRE STRUCTURE

COMMUNICATION IS EVERYTHING

GET ALIGNED ON GOALS

Communication is everything.

Reflecting on the journey toward effective leadership, Jodi Ohama, a Qnity educator and guide, shared insights drawn from years of experience in implementing Qnity tools into salon businesses. Jodi emphasized the significance of communication in bridging the leadership gap. Despite self-assessment by leaders as effective communicators, only 17% of their audience agreed, indicating a clear need for introspection and enhancement in this crucial area.

One-on-ones require structure.

Molly Rios, the Director of Hospitality at Gadabout, discussed how their new approach to one-on-one sessions improved results. Previously, their check-ins lacked structure, often devolving into complaint sessions or falling short of individualized goal setting. Recognizing the need for a paradigm shift, Molly and her team introduced the Prosper program — a comprehensive training initiative rooted in the Qnity philosophy.

Track results to get results.

At the heart of Gadabout’s strategy lies the Qnity Weekly Growth Tracker — a tool designed to simplify and visualize individual performance metrics. This empowered team members to track their progress and set realistic, personalized goals. The tracker not only fostered accountability but also facilitated regular feedback, fostering a culture of continuous improvement.

Get aligned on goals.

Building on this foundation, Gadabout incorporated Qnity's renowned 9Grid™ into their leadership toolkit. These grids provided a structured framework for one-on-one sessions, ensuring consistency and clarity across all interactions. Whether coaching a novice or seasoned leader, the grids offered a comprehensive roadmap, covering vital aspects of performance evaluation and goal alignment.

What sets Gadabout apart is their commitment to adaptability and innovation. By integrating Qnity tools seamlessly into their operations, they've redefined leadership, fostering a culture of empowerment and growth. Through structured communication, personalized goal setting, and unwavering support, they've unlocked the full potential of their team, driving both individual and organizational success.

What stands out is the ripple effect of this change. It's not just about hitting quarterly targets or earning bonuses; it's about fostering a culture of growth and fulfillment.

Molly highlights how achieving their goals has become a source of pride for team members who may have previously felt overlooked or disengaged. By aligning personal aspirations with professional objectives, the company has unlocked hidden potential and unleashed a wave of proactive energy.

The impact goes beyond mere numbers: Employees are no longer just punching the clock; they're actively shaping their own destinies. This newfound agency translates into increased loyalty and commitment, as evidenced by the company's impressive retention rates.